Privacy Policy | Pufumi Custom Plush Manufacturing

Protecting Business Information, Character Artwork and Custom Plush Project Files

Effective Date: July 20, 2026
Last Updated: July 20, 2026

Pufumi respects the privacy of website visitors, business contacts, brand teams, IP owners, sourcing professionals, retailers and custom plush project partners.

Custom plush development often requires customers to share more than ordinary contact information. A project may involve unreleased characters, licensed artwork, product specifications, sample feedback, packaging files, pricing discussions, launch schedules and other commercially sensitive information.

This Privacy Policy explains how Pufumi collects, uses, stores, shares and protects information obtained through pufumi.com, inquiry forms, secure file-upload tools, email, telephone, WhatsApp, WeChat, video meetings and other business communications.

Who We Are

Pufumi is an enterprise-level plush product development and manufacturing brand operated by Shenzhen Oneier Technology Co., Ltd.

For the purposes of this Privacy Policy, “Pufumi,” “we,” “us” and “our” refer to Shenzhen Oneier Technology Co., Ltd. and the Pufumi project team acting on its behalf.

Company Name: Shenzhen Oneier Technology Co., Ltd.

Brand: Pufumi

Website: pufumi.com

Email: info@pufumi.com

Phone / WhatsApp / WeChat: +86 13823134897

Address: 3/F, Block B, No. 16, Road Lixin, Danzhutou, Nanwan, Longgang, Shenzhen, Guangdong, China 518114

Scope of This Privacy Policy

This Privacy Policy applies to information collected when you:

Visit or interact with pufumi.com
Submit an inquiry or quotation request
Upload artwork or project files
Request an NDA
Contact us by email, telephone, WhatsApp or WeChat
Participate in a video meeting
Request a sample or project assessment
Place or discuss an order
Communicate about production, quality, packaging or delivery
Subscribe to business updates where that option is available

This policy does not govern independent websites, platforms or services operated by third parties.

Information We Collect

Business Contact Information

We may collect information you voluntarily provide, including:

Name
Company name
Job title
Business email address
Telephone number
WhatsApp or WeChat details
Country or region
Company website
Business type
Preferred communication method

Most public content on pufumi.com can be viewed without creating an account.

Project and Product Information

When you request a quotation, sample or manufacturing review, we may collect:

Product category
Character or product description
Target dimensions
Number of SKUs
Estimated quantity per SKU
Target market
Intended age group
Material preferences
Filling requirements
Embroidery, printing and accessory requirements
Packaging and labeling requirements
Testing expectations
Target cost or budget
Required delivery date
Shipping destination
Preferred trade terms

Artwork and Confidential Project Files

You may provide files such as:

Original character artwork
Licensed IP files
Brand mascots
Style guides
Turnaround drawings
AI, PSD, PDF or vector files
Three-dimensional models
Reference photographs
Technical specifications
Packaging artwork
Logos and copyright information
Hangtags, labels and barcode files
Sample feedback and revision notes

Some project files may not qualify as personal information under every privacy law. We nevertheless handle them as confidential commercial information in accordance with this policy, applicable agreements and any NDA signed for the project.

Transaction and Delivery Information

Where relevant to an order, we may collect:

Billing and invoicing details
Payment status
Purchase-order information
Bank transfer references
Shipping contacts
Delivery addresses
Warehouse information
Freight and customs documents
Amazon FBA, 3PL or retail distribution-center requirements

Pufumi does not request that customers submit account passwords, full payment-card credentials or unrelated government identification through general website forms.

Website and Technical Information

When you visit our website, we or our technology providers may automatically collect limited technical information, including:

IP address
Browser and device type
Operating system
Approximate location
Referring website
Pages viewed
Time and date of access
Interaction and navigation data
Form performance and website-error information

This information helps us operate, secure and improve the website.

Communication Records

We may retain business communications, including:

Emails and messages
Meeting notes
Attachments
Quotation discussions
Sample comments
Approval decisions
Production updates
Quality discussions
Packaging confirmations
Shipping instructions
After-sales communications

These records help maintain project continuity, confirm decisions and manage future reorders.

How We Collect Information

We may collect information:

Directly from you
From your employer or authorized project representative
Through website forms and file-upload tools
Through email and business messaging platforms
During meetings, calls and project reviews
From distributors, sourcing companies or agencies acting for a customer
From service providers supporting website analytics or security
From publicly available business sources where appropriate

When another person or company submits information on your behalf, they are responsible for ensuring that they have authority to provide it.

How We Use Your Information

Pufumi may use collected information to:

Respond to inquiries
Verify project suitability
Review manufacturing feasibility
Prepare quotations
Evaluate MOQ and production conditions
Recommend materials and construction methods
Develop patterns and samples
Manage sample revisions
Prepare BOMs and production files
Coordinate production
Perform quality-control activities
Develop labels and packaging
Prepare third-party testing materials
Arrange sample and bulk delivery
Process payments and accounting records
Provide after-sales support
Manage repeat orders
Maintain project traceability
Improve website performance and content
Detect fraud, misuse or security incidents
Protect legal rights and resolve disputes
Meet applicable legal and regulatory obligations

Project files are not used to manufacture products for unrelated customers or to create Pufumi-owned products without authorization.

Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, Pufumi may process information because:

Processing is necessary to take steps requested before entering a contract.
Processing is necessary to perform a contract or manage an order.
Processing supports legitimate business interests, such as answering inquiries, managing projects, improving services, protecting systems and maintaining business records.
You have provided consent for a particular activity.
Processing is necessary to meet a legal or regulatory obligation.
Processing is required to establish, exercise or defend legal claims.

Where processing is based on consent, you may withdraw that consent for future processing, subject to applicable law.

Business Confidentiality and IP Protection

Pufumi understands that custom plush projects may involve commercially sensitive information, including:

Information Category	Examples
Brand and IP assets	Unreleased characters, game artwork, animation files, mascots and licensed designs
Product-development files	Drawings, patterns, dimensions, materials, structures and sample comments
Branding and packaging	Logos, labels, hangtags, barcodes, boxes and retail artwork
Commercial information	Target costs, pricing, quantities, suppliers and order forecasts
Launch information	Release dates, campaigns, licensing periods and retail plans
Project records	Samples, approvals, quality standards, production files and reorder plans

We use project information only for legitimate activities connected to evaluation, quotation, development, sampling, production, quality control, packaging, testing coordination, delivery and repeat-order management.

Access is limited to personnel and approved partners who need relevant information to perform their assigned work.

Pufumi does not knowingly publish customer names, unreleased characters, logos, packaging, prices, order quantities, test reports or launch dates without permission.

NDA Requests

Pufumi can review or arrange an NDA before receiving sensitive project information.

Customers should request an NDA before submitting:

Unreleased IP assets
Confidential licensing files
Embargoed product concepts
Proprietary technical information
Confidential packaging
Non-public launch plans
Sensitive commercial terms

An NDA supplements this Privacy Policy but does not replace the need for controlled file access, accurate recipient lists and appropriate communication methods.

How We Share Information

Pufumi does not sell or rent personal information or customer project files.

We may share limited information when reasonably necessary with:

Manufacturing and Project Partners

Relevant information may be provided to Oneier-invested factories and approved specialist partners supporting:

Sample development
Pattern engineering
Fabric and filling sourcing
Dyeing
Embroidery
Printing
Hardware and accessories
Electronic modules
Packaging
Quality inspection

Partners receive only the information reasonably required for their work.

Testing Laboratories

Product samples, BOM details, material information, labels and packaging may be shared with third-party laboratories when testing or compliance coordination is requested.

H3: Logistics and Warehousing Providers

Shipping details may be shared with couriers, freight forwarders, customs-support providers, 3PL warehouses, Amazon FBA service providers or retail distribution partners.

Website and Business-Service Providers

We may use service providers for:

Website hosting
Email
Form delivery
Secure file storage
Analytics
CRM systems
Cybersecurity
Data backup
Accounting
Payment processing
Professional advice

These providers may process information only to deliver their contracted services, subject to their own responsibilities and applicable agreements.

Legal and Regulatory Disclosures

Information may be disclosed where reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Protect customers, Pufumi or other parties
Investigate suspected fraud or misuse
Enforce contracts
Establish or defend legal claims
Support a corporate restructuring, acquisition or asset transaction

We seek to limit disclosures to information relevant to the specific purpose.

Sale and Behavioral Advertising

Pufumi does not sell personal information for monetary compensation.

We do not knowingly share customer artwork, project specifications or confidential business information for cross-context behavioral advertising.

If our website practices materially change, we will update this policy and provide any notice or choice required by applicable law.

Cookies and Website Analytics

Pufumi may use cookies and similar technologies to operate and improve the website.

Essential Cookies

These cookies support basic functions such as security, form operation, language preferences and website stability.

Analytics Cookies

Analytics tools may help us understand:

Which pages receive visits
How visitors navigate the website
Which content is useful
Where technical problems occur
How website speed and usability can be improved

Preference or Marketing Technologies

Preference or marketing technologies may be used only where enabled, appropriate and permitted. Where legally required, non-essential technologies should be controlled through a cookie-consent tool.

Cookies do not read the contents of confidential files stored on your device. Uploaded project files are handled through the applicable form or transfer process.

You can manage cookies through the website preference center, where available, or through your browser settings. Blocking some cookies may affect website functionality.

Email and Business Communications

When you contact Pufumi through email, WhatsApp, WeChat, telephone or another business channel, we may retain the communication to manage the relationship and project.

We may send:

Responses to inquiries
Quotation and sample information
Project updates
Approval requests
Production and quality information
Shipping notices
After-sales communications
Relevant business updates where permitted

You may ask us to stop sending non-essential promotional communications. Transactional and project-related messages may still be required while an inquiry, sample, order or contractual matter remains active.

Private communications will not be published as testimonials, reviews or case studies without appropriate permission.

International Data Transfers

Pufumi is operated from China and works with customers and service providers in multiple countries.

Information submitted through the website or business communications may be:

Processed in China
Stored in China or another country
Accessed by authorized project personnel in China
Transferred to a service provider located outside your country
Shared with a testing, logistics or technology provider involved in the project

Privacy laws and government-access rules may differ between countries.

Where applicable law requires a specific international-transfer mechanism, the responsible parties may evaluate appropriate contractual terms, safeguards or legally recognized exceptions. Customers with internal data-residency, vendor-security or transfer requirements should notify Pufumi before submitting sensitive files.

EU and UK data-protection rules include specific requirements for certain transfers of personal information to organizations outside those regions.

Data Retention

Pufumi retains information only for as long as reasonably necessary for the purposes described in this policy.

Retention may depend on:

Whether an inquiry remains active
Whether a quotation may be revisited
Whether sampling or production has started
Contract and payment requirements
Product traceability
Quality and testing records
After-sales obligations
Repeat-order requirements
Accounting and tax obligations
Legal claims or disputes
Customer instructions
Applicable limitation periods

For long-term products, certain approved samples, BOMs, material references, packaging files, quality records and project approvals may be retained to support stable reorders.

When information is no longer reasonably required, it may be deleted, anonymized or securely archived, subject to technical and legal limitations.

Data Security

Pufumi uses reasonable technical and organizational measures designed to reduce unauthorized access, disclosure, alteration, loss or misuse.

Depending on the system and project, measures may include:

Role-based access
Strong account credentials
Multi-factor authentication
Restricted project folders
Separation of customer files from public website content
Controlled sharing
Backup procedures
Administrator-access management
Employee access removal
Security and login reviews
Confidentiality instructions

Customer artwork, unreleased product files and packaging documents should not be stored in publicly indexed website media libraries.

No internet transmission, email system or digital storage method can be guaranteed completely secure. Customers should avoid sending highly sensitive information through unsecured channels and should discuss NDA and transfer requirements before uploading critical files.

Where required by applicable law, Pufumi will assess and respond to qualifying personal-data incidents and make required notifications.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion
Request restriction of certain processing
Object to certain processing
Request data portability
Withdraw consent
Opt out of certain marketing communications
Ask how information has been used or disclosed
Submit a complaint to an applicable supervisory authority

These rights are subject to legal conditions and exceptions. For example, Pufumi may need to retain information required for accounting, product traceability, contract performance, dispute resolution or legal compliance.

GDPR rights may include access, rectification, erasure, objection and data portability where that law applies.

To submit a request, email info@pufumi.com with the subject line “Privacy Request.”

We may need to verify your identity and authority before acting on a request. Authorized agents may be asked to provide evidence of their authority.

Children’s Privacy

Pufumi is a business-to-business custom plush development and manufacturing website intended for adult business users.

The website is not directed to children under 13, and Pufumi does not knowingly collect personal information online from children under 13.

If we learn that a child has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

Although Pufumi may manufacture products intended for children, that does not change the professional B2B purpose of the website and inquiry process. COPPA applies to websites and online services directed to children under 13, as well as operators with actual knowledge that they are collecting personal information from such children.

Third-Party Links and Platforms

Pufumi’s website may link to third-party:

Social media platforms
Messaging services
Payment providers
Testing laboratories
Logistics providers
Business resources
External websites

These services operate independently and may collect information under their own privacy policies.

Pufumi is not responsible for the content, security or privacy practices of independent third parties. Review their policies before providing information directly to them.

Changes to This Privacy Policy

Pufumi may update this Privacy Policy to reflect changes in:

Website functionality
Information systems
Business operations
Service providers
Project workflows
Security practices
Applicable laws and regulations

The updated policy will be published on this page with a revised “Last Updated” date.

Material changes may also be communicated through an appropriate website notice or direct communication where required.

Contact Pufumi

For questions about privacy, project confidentiality, NDA arrangements, file handling or personal-information requests, contact:

Shenzhen Oneier Technology Co., Ltd.
Pufumi Privacy Contact