Terms of Service | Pufumi Custom Plush Manufacturing

Confidentiality and NDA

Pufumi treats non-public project materials as confidential business information when their confidential nature is reasonably apparent.

Confidential project materials may include:

• Unreleased characters
• Licensed artwork
• Product concepts
• Style guides
• Technical specifications
• Packaging files
• Pricing
• Quantities
• Launch dates
• Product-roadmap information
• Sample comments
• Quality requirements
• Supply-chain information

Such information may be shared only with personnel and approved partners who reasonably need it for project execution.

Pufumi does not knowingly use customer project materials to manufacture products for unrelated customers.

A separate NDA may be requested before sensitive files are shared. If an NDA conflicts with this confidentiality section, the signed NDA will govern within its stated scope.

Confidentiality obligations do not apply to information that:

• Was lawfully public without breach
• Was already lawfully known
• Was independently developed without using the confidential information
• Was lawfully received from another source
• Must be disclosed under valid legal process

Where legally permitted, the receiving party should provide reasonable notice before compelled disclosure.

Design Changes and Change Requests

Changes requested after quotation, sample approval, material purchasing or production planning may affect:

• Price
• MOQ
• Sample requirements
• Testing
• Material availability
• Production schedule
• Packaging
• Shipping date

Pufumi may require a written Change Request describing:

• The requested change
• Affected SKUs
• Revised specification
• Additional cost
• Schedule impact
• Material or work already completed
• Required reapproval

Pufumi is not required to implement a change until both parties confirm its commercial and technical effect.

Work completed before the change remains chargeable unless otherwise agreed.

Late changes may make the original delivery date impracticable.

Production Release

Pufumi is not obligated to begin bulk production until the applicable release conditions are satisfied.

These may include:

• Accepted quotation or purchase order
• Required payment
• Approved sample
• Approved BOM
• Final artwork
• Final packaging
• Final label and barcode files
• Confirmed quantity
• Confirmed quality requirements
• Confirmed testing plan
• Confirmed shipping term
• Material availability
• Capacity availability

A provisional schedule does not reserve production capacity indefinitely.

If customer approval, payment or information is delayed, Pufumi may adjust the production schedule based on current capacity and material availability.

Production Estimates and Delivery Dates

Sample, production and shipping dates are estimates unless expressly guaranteed in a signed project agreement.

Schedules may be affected by:

• Design complexity
• Number of revisions
• Customer approval speed
• Material availability
• Custom dyeing
• Packaging development
• Testing
• Order quantity
• Seasonal capacity
• Logistics conditions
• Customs procedures
• Regulatory inspections
• Force-majeure events

Pufumi will make reasonable efforts to communicate material schedule changes.

A customer’s retail launch date, marketing campaign, event date or marketplace commitment does not automatically become a guaranteed contractual delivery date unless Pufumi expressly accepts that obligation in writing.

Materials and Substitutions

Production will use approved materials or approved equivalents described in the Order Documents.

Textile suppliers may discontinue a fabric, change a construction or experience dye-lot variation. If an approved material is unavailable, Pufumi may propose a substitute.

A material substitution affecting appearance, hand feel, composition, compliance documentation or cost should receive customer approval before use in bulk production.

Pufumi will not knowingly make a material substitution that materially changes the approved product without authorization, except where immediate action is reasonably necessary to prevent safety or legal risk. In that situation, Pufumi will seek to notify the customer promptly.

Material reservations and custom-dyed materials may become non-cancellable once ordered.

Multi-SKU and Assortment Management

Multi-SKU programs require the customer to provide accurate:

• SKU names
• Product codes
• Barcode assignments
• Packaging relationships
• Assortment ratios
• Hidden-edition rules
• Carton ratios
• Destination allocations

Pufumi may establish internal project codes and version controls to reduce mixing risks.

The customer must review and approve SKU matrices, barcode relationships and assortment plans before final packing.

Pufumi is not responsible for an incorrect SKU relationship that exactly follows inaccurate information approved or supplied by the customer.

Quality Control

Quality control may include:

• Incoming-material checks
• First-piece checks
• Embroidery and printing checks
• Cutting checks
• Sewing-process checks
• Filling and shaping checks
• Accessory and function checks
• Label verification
• Barcode scanning
• Packaging checks
• Final inspection
• Nonconforming-product isolation

The applicable quality plan depends on product type and customer requirements.

Critical-to-quality requirements must be communicated and agreed before production. Additional retailer protocols, AQL standards, inspection manuals or special testing requirements may affect cost and schedule.

Pufumi does not guarantee zero defects. Its obligation is to apply the agreed manufacturing and quality controls and address confirmed nonconformities according to the applicable Order Documents.

Third-Party Inspection

The customer may request inspection by an independent inspection company, subject to written agreement concerning:

• Inspector
• Inspection standard
• AQL level
• Sample size
• Timing
• Location
• Cost
• Reinspection
• Release authority
• Consequences of failure

The customer must arrange or approve the inspection early enough to avoid unnecessary storage or shipping delay.

If the customer waives or fails to complete an agreed pre-shipment inspection, Pufumi may rely on its internal inspection and proceed according to the confirmed shipping instruction, unless otherwise agreed.

A third-party inspection does not replace laboratory testing or the destination-market responsibilities of the relevant economic operators.

Safety, Testing and Regulatory Responsibilities

Pufumi can assist with:

• Product information
• BOM preparation
• Test-sample preparation
• Material documentation
• Label and packaging information
• Third-party laboratory coordination
• Corrective-action communication

The customer must clearly identify:

• Destination market
• Intended age group
• Product classification
• Sales channel
• Retailer requirements
• Required standards
• Required warnings
• Certification responsibilities
• Importer or responsible-person information

Unless a separate agreement expressly states otherwise, Pufumi does not act as the customer’s legal adviser, destination-market importer, certification authority or regulatory representative.

The customer is responsible for confirming the laws and channel rules applicable to placing the finished product on its market.

A test report for one SKU, material or production configuration does not automatically apply to every related product, future modification or reorder.

No party should claim that all Pufumi products are universally certified for all markets.

Labels, Claims and Packaging Information

The customer is responsible for supplying and approving legally and commercially accurate:

• Company names
• Addresses
• Copyright lines
• Trademarks
• Age grading
• Warnings
• Care information
• Country-of-origin instructions
• Tracking information
• UPC, EAN and FNSKU data
• Product descriptions
• Environmental claims
• Licensing statements
• Translations

Pufumi may identify obvious production or formatting concerns but does not guarantee the legal sufficiency of customer-provided text.

The customer must ensure that sustainability, recycled-content, safety, age and certification claims are supported and lawful in the destination market.

Custom packaging may have a separate MOQ, development fee and lead time.

Payment Terms

Payment terms are stated in the applicable quotation, pro forma invoice or contract.

Pufumi may require payment for:

• Sample development
• Tooling
• Molds
• Special components
• Packaging development
• Material deposits
• Bulk-production deposits
• Testing
• Inspection
• Freight
• Storage
• Other approved project costs

Pufumi may suspend work if a payment is overdue.

Bank fees, intermediary-bank charges and currency-conversion charges are allocated according to the payment instructions or Order Documents.

The customer must verify beneficiary details using an established communication channel. Pufumi is not responsible for payments sent to fraudulent or altered bank details when the customer failed to follow reasonable verification procedures.

No employee or agent may change payment terms unless authorized to do so.

Taxes, Duties and Import Charges

Unless expressly included in the agreed price, the customer is responsible for:

• Import duties
• Import VAT or sales taxes
• Customs brokerage
• Destination fees
• Customs bonds
• Import licenses
• Marketplace fees
• Warehouse appointment charges
• Demurrage
• Detention
• Other destination-country charges

Any estimate of duties or taxes is provided for planning only unless expressly guaranteed by an authorized logistics provider under the agreed service.

Changes in tariff classification, customs valuation, trade measures or destination regulations may change landed cost.

Trade Terms and Transfer of Risk

Trade terms must be identified in the Order Documents, preferably by naming:

• The selected Incoterms rule
• The Incoterms version
• The exact named place or port

The selected trade term allocates certain delivery obligations, costs and risks but does not replace the remaining terms of the sales agreement.

Title to goods, risk of loss and delivery responsibility are determined by the applicable Order Documents, agreed trade term and mandatory law.

Where the customer appoints its own freight forwarder, the customer is responsible for providing correct and timely booking instructions.

Pufumi is not responsible for storage, missed bookings or other costs caused by late or incorrect customer or forwarder instructions.

Shipping and Logistics

Pufumi may coordinate:

• Express courier
• Air freight
• Sea freight
• Consolidated freight
• FBA delivery
• 3PL delivery
• Retail distribution-center delivery
• Split shipments
• Palletized shipments

Freight estimates depend on final:

• Carton dimensions
• Gross weight
• Chargeable weight
• CBM
• Destination
• Route
• Shipment date
• Fuel surcharges
• Carrier availability

Preliminary freight figures may change after final packing.

Pufumi is not a carrier and does not control customs, ports, airlines, shipping lines, couriers or destination warehouses.

Carrier terms may also apply to the shipment.

DDP and Destination Delivery

DDP or similar door-delivery solutions may be evaluated but are not available without limitation for every country, product or customer.

Feasibility depends on:

• Destination law
• Product classification
• Import restrictions
• Tax registration
• Importer requirements
• Customs documentation
• Product value
• Logistics-partner capacity
• Delivery-address requirements

Pufumi may withdraw or revise a proposed DDP solution if the route becomes legally or operationally impracticable before shipment.

Where DDP is unavailable, the parties may agree another trade term or shipping arrangement.

The customer must provide accurate recipient, tax, platform and warehouse information.

Delays Outside Pufumi’s Control

Pufumi is not responsible for delays caused by events outside its reasonable control, including:

• Customs inspections
• Port congestion
• Carrier cancellation
• Flight or vessel delay
• Warehouse appointment failure
• Incorrect customer shipping information
• Import-document problems
• Government restrictions
• Regulatory inspections
• Natural disasters
• Epidemics
• War
• Civil disturbance
• Strikes
• Power shortages
• Major supplier disruption

Pufumi will make reasonable efforts to communicate known issues and discuss practical alternatives.

Additional costs caused by events outside Pufumi’s control will be allocated according to the agreed trade term, carrier responsibility and Order Documents.

Customer-Caused Delay

A customer-caused delay may arise from:

• Late approval
• Late payment
• Incomplete artwork
• Conflicting instructions
• Late barcode delivery
• Late packaging approval
• Late testing decisions
• Late freight booking
• Change requests
• Failure to provide importer information

Pufumi may revise the schedule and charge reasonable additional costs caused by such delay, including:

• Storage
• Material holding
• Rebooking
• Rework
• Reinspection
• Packaging replacement
• Additional project management

Pufumi is not responsible for a missed launch date resulting from customer-caused delay.

Order Quantities

The applicable quantity is stated in the accepted Order Documents.

Because custom products involve production setup and material conversion, the parties should expressly agree whether any reasonable overrun or underrun is permitted.

If no tolerance is agreed, Pufumi should seek customer approval before shipping a materially different quantity.

The customer is responsible for confirming that the quantity per SKU, color, size and packaging version is commercially and operationally correct.

Acceptance and Claims

The customer should inspect the goods promptly after receipt.

Visible shortages, carton damage or transport damage should be recorded with the carrier at delivery where possible.

A claim should include:

• Purchase-order or invoice reference
• SKU
• Affected quantity
• Clear photographs or videos
• Carton and label information
• Description of the issue
• Date discovered
• Supporting inspection or warehouse records

The applicable claim period will be stated in the Order Documents. If no period is stated, the customer should notify Pufumi without unreasonable delay after discovering the issue.

The customer should preserve affected goods and packaging for reasonable investigation.

Pufumi may request samples, inspection records or additional evidence before confirming responsibility.

Remedies for Confirmed Nonconformity

Where a material nonconformity attributable to Pufumi is confirmed, the available remedy will be determined by:

• Nature of the defect
• Affected quantity
• Product use
• Possibility of repair
• Urgency
• Contract terms
• Evidence
• Proportionality of the proposed remedy

Possible remedies may include:

• Rework
• Replacement
• Credit
• Refund for affected units
• Another mutually agreed commercial solution

Pufumi is not obligated to refund an entire order when the confirmed issue affects only a limited and separable quantity.

No remedy applies to issues caused by:

• Customer-approved specifications
• Customer-supplied inaccurate information
• Unauthorized post-delivery modification
• Improper storage
• Misuse
• Ordinary wear
• Transport damage occurring after risk transferred
• Normal agreed manufacturing variation

Custom Goods, Cancellation and Returns

Custom plush products are manufactured for the customer’s particular design and are generally not suitable for resale to other customers.

Orders may not be cancelled without Pufumi’s written agreement after development, material purchasing, packaging production or bulk manufacturing has begun.

If cancellation is accepted, the customer may remain responsible for:

• Completed work
• Sample and engineering costs
• Purchased materials
• Custom-dyed fabrics
• Printed packaging
• Tooling
• Components
• Supplier cancellation fees
• Storage
• Other non-recoverable commitments

Custom goods are not returnable merely because the customer’s market demand, campaign, forecast or preferences changed.

Returns require prior written authorization.

Order Suspension or Refusal

Pufumi may suspend or refuse a project where it reasonably believes that:

• Payment is overdue
• The project infringes third-party rights
• The product is unlawful
• Required approvals are missing
• Customer instructions create an unacceptable safety risk
• Customer conduct is fraudulent or abusive
• The customer has supplied materially false information
• Continuing the project would violate law or sanctions
• A critical commercial issue remains unresolved

Where practical, Pufumi will explain the issue and allow a reasonable opportunity to resolve it.

Suspension does not cancel amounts already due.

Product Recall and Market Action

If either party becomes aware of a material safety concern, regulatory inquiry, market withdrawal or potential recall, it should notify the other party promptly.

The parties should cooperate in investigating:

• Affected SKU and batch
• Production and material records
• Test reports
• Distribution
• Consumer complaints
• Root cause
• Corrective action

Responsibility for costs and actions depends on the confirmed cause, applicable law and Order Documents.

Pufumi does not accept automatic responsibility for a recall caused by customer design, customer labeling, unauthorized claims, destination-market decisions or post-delivery changes.

Customer Indemnity

To the extent permitted by applicable law, the customer agrees to be responsible for third-party claims arising from:

• Unauthorized artwork or intellectual property supplied by the customer
• Inaccurate legal, labeling or marketing information supplied or approved by the customer
• Customer modification of the product
• Unlawful resale or marketing
• Use outside the agreed purpose
• Failure to meet destination-market obligations assigned to the customer

This section does not apply to the extent a claim was directly caused by Pufumi’s breach, negligence or unlawful conduct.

Any indemnity procedure should allow reasonable notice, cooperation and control of the defense, subject to the applicable agreement.

Limitation of Liability

To the fullest extent permitted by applicable law, neither party will be liable under these website Terms for indirect, special, incidental, punitive or consequential damages arising solely from website use or reliance on preliminary, non-binding website information.

This may include loss of anticipated profit, loss of opportunity or business interruption, except where such limitation is prohibited by law or overridden by a specific written agreement.

For a confirmed manufacturing project, liability limits and exclusions should be stated in the applicable contract or Order Documents.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

The parties acknowledge that pricing is based partly on the agreed allocation of risk and responsibility.

No Unstated Warranties

Website content and preliminary inquiry support are provided on an “as available” basis for business evaluation.

Pufumi does not warrant that:

• Website access will always be uninterrupted
• Every website statement will remain current indefinitely
• Every project will be accepted
• Every target cost can be achieved
• Every material will remain permanently available
• Every product will pass every possible market test
• Every carrier will deliver without delay
• Every custom product will be free of all minor variation

Project-specific warranties, if any, must be stated in the Order Documents.

Force Majeure

Neither party is responsible for failure or delay caused by events beyond its reasonable control, including:

• Natural disaster
• Fire
• Flood
• Extreme weather
• Epidemic or pandemic
• War
• Terrorism
• Civil unrest
• Government action
• Export or import restriction
• Strike
• Major labor disruption
• Port closure
• Carrier disruption
• Power shortage
• Material shortage
• Critical supplier failure

The affected party should provide reasonable notice where practicable and take reasonable steps to reduce the impact.

Force majeure does not excuse payment for goods or services already properly completed unless otherwise agreed.

If the disruption continues for an extended period, the parties should discuss rescheduling, alternative materials, partial delivery or termination of the affected portion.

Website Intellectual Property

Unless otherwise stated, the website’s text, photographs, graphics, videos, icons, layouts, product explanations, process diagrams, downloadable resources and Pufumi brand elements belong to Shenzhen Oneier, Pufumi or authorized licensors.

You may view and use the website for legitimate internal supplier evaluation.

You may not, without written permission:

• Republish substantial website content
• Copy product photographs for commercial use
• Present Pufumi case studies as your own
• Remove watermarks or rights notices
• Scrape or sell website data
• Reproduce Pufumi branding
• Create a misleadingly similar website
• Translate and republish content as your own

Limited quotation or linking may be permitted where lawful and properly attributed.

Third-Party Websites and Services

The website may link to third-party laboratories, logistics providers, payment services, communication platforms, social networks or other external websites.

These third parties operate independently and may have their own:

• Terms
• Privacy policies
• Service limitations
• Fees
• Security practices

Pufumi does not control and is not responsible for independent third-party content or services merely because a link appears on the website.

The customer should review the applicable third-party terms before using those services.

Privacy and Cookies

Use of personal and business information is addressed in the Pufumi Privacy Policy.

Website cookies and analytics may be used for security, functionality and website improvement according to the Privacy Policy and applicable consent requirements.

These Terms should be read together with:

• Privacy Policy
• Cookie settings or notice
• Any signed NDA
• Any applicable data-processing agreement

If a customer has special information-security or data-residency requirements, they should be disclosed before confidential files are submitted.

Electronic Communications

The parties may communicate through:

• Email
• Approved project platforms
• Website forms
• WhatsApp
• WeChat
• Video meetings
• Electronic documents

The parties should confirm important commercial and technical decisions in writing.

Informal verbal conversations do not amend a confirmed order unless the change is subsequently documented and accepted by authorized representatives.

Electronic signatures and electronic approvals may be accepted where legally valid and operationally appropriate.

Each party is responsible for maintaining secure access to its own communication accounts.

Authorized Representatives

Only authorized representatives may:

• Approve samples
• Change product specifications
• Accept quotations
• Modify payment terms
• Confirm packaging
• Release production
• Settle claims
• Amend contracts

Pufumi may rely on instructions received from the customer’s identified project contact unless notified in writing that the person’s authority has changed.

The customer is responsible for managing internal approval authority and informing Pufumi promptly when personnel change.

Termination of Website Access

Pufumi may suspend or terminate website access for violation of these Terms.

Termination of website access does not affect:

• Accrued payment obligations
• Existing confidentiality duties
• Intellectual-property obligations
• Confirmed orders
• Claims
• Rights intended to survive termination

The customer may stop using the website at any time, but discontinuing website use does not cancel a confirmed commercial obligation.

Governing Law and Dispute Resolution

Unless a separate signed agreement provides otherwise, these Terms are intended to be governed by the laws of the People’s Republic of China, without regard to rules that would require the application of another jurisdiction’s laws.

The parties should first attempt in good faith to resolve any dispute through commercial discussion.

If a dispute cannot be resolved, the applicable forum, court or arbitration procedure should be determined by the governing Order Documents and mandatory law.

For confirmed international transactions, the parties are encouraged to state expressly in the signed agreement:

• Governing law
• Court or arbitration forum
• Arbitration rules where applicable
• Seat of arbitration
• Language
• Number of arbitrators

This section must be reviewed and finalized with legal counsel before publication or use in binding contracts.

Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law.

The invalid provision should be interpreted or modified as narrowly as necessary to reflect its original commercial purpose lawfully.

No Waiver

Failure to enforce a provision immediately does not permanently waive the right to enforce it later.

A waiver is effective only when made clearly by an authorized representative.

A waiver for one event does not automatically apply to another event.

Assignment

A user may not transfer its rights or obligations under these Terms or a confirmed project without prior written approval where such approval is required.

Pufumi may transfer website operations or relevant rights as part of a lawful corporate restructuring, merger, acquisition or asset transfer, subject to applicable contractual and confidentiality obligations.

Project-specific assignment rules may be stated in the applicable manufacturing agreement.

Entire Understanding for Website Use

These Terms, together with the Privacy Policy and notices incorporated by reference, form the general understanding concerning use of the Pufumi website.

They do not replace project-specific Order Documents.

A confirmed transaction may include additional terms dealing with:

• Pricing
• Product specifications
• Ownership
• Tooling
• Quality
• Compliance
• Warranty
• Liability
• Delivery
• Dispute resolution

Changes to These Terms

Pufumi may update these Terms to reflect changes in:

• Website functions
• Business operations
• Manufacturing processes
• Service providers
• Security practices
• Laws or regulations
• Commercial policies

The current version will be posted with an updated revision date.

Material changes may be communicated through an appropriate website notice.

Changes will not retroactively alter a confirmed order unless the parties agree or applicable law requires the change.

Contact Information

Questions about these Terms, custom plush project conditions, quotation scope, confidentiality, sampling, quality, packaging, payment or delivery may be directed to:

Shenzhen Oneier Technology Co., Ltd.
Pufumi Business and Legal Contact

Email: info@pufumi.com

Phone / WhatsApp / WeChat: +86 13823134897

Address: 3/F, Block B, No. 16, Road Lixin, Danzhutou, Nanwan, Longgang, Shenzhen, Guangdong, China 518114